AT&T experienced its worst network outage in history, leaving approximately 30 million customers without cellular service for up to 18 hours across the eastern United States.
What Happened
The outage began at 2:47 AM ET on Monday and wasn't fully resolved until 8:30 PM. AT&T attributed the failure to a software update that cascaded through core network infrastructure.
- 30 million customers affected
- 18-hour outage duration
- 911 services disrupted in 12 states
- FCC investigation launched
Customer Compensation
AT&T has announced automatic bill credits of $25 for all affected customers. The FCC has launched a formal investigation and is considering new regulations requiring telecom companies to maintain backup systems for emergency services.
